Customer Service

Crouzet brands staff is available to listen to its customers and provides after-sales service for its products. Members of the After Sales Service are available to answer questions:

  • Commercial
  • Logistics
  • Techniques
  • In services

 

You are an individual

Contact your reseller or distributor.

This will make the necessary steps to the Crouzet brands

You are professional

Tell your Crouzet brand contact (seller or distributor), indicating the necessary information (technical, logistical, commercial …) to handle your question. It will be quickly analyzed to provide a relevant answer.

In case of emergency (risk to persons and property, stop production …) and in case of non-availability of your Crouzet brand contact, please call our Customer Service: 33 475 802 102.
Once a client informs Crouzet brands through their Customer Service contact of a claim for commercial, technical or logistic issues, the process PTIC (Process Customer Dissatisfaction) is initiated and implemented in its entirety.

The claim is then investigated and solved by the departments concerned in Crouzet brands. They regularly inform the Customer Relationship Management tool and take the necessary steps to improve the sources of satisfaction.

After making the solution, Crouzet brand contact calls the client to express his satisfaction, incorporated in the process of CUSTOMER SATISFACTION.

Crouzet client surveys:

To better respond to the needs of their customers, the Crouzet brands measure their satisfaction through surveys.

These are organized yearly on a panel of European customers.

The results are analyzed and create corrective action plans.